Based upon your description, the decision you received appears for being a scam. Telus will take customer safety incredibly very seriously, and we wish to guarantee you of the next:
Be familiar with a feasible fraud or misrepresentation staying done by some people today saying for being Telus employees. They might be contractors, or Particular promotion reps, or just workforce that are intentionally misrepresenting Telus.
I received the very same get in touch with.She reported her title was Jennifer Smith and experienced a thick accent. I've promptly reset my koodo password and cancelled my bank card. She experienced my telus and so forth. account number currently.
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I'd also like to be aware of why this was removed? Looks stupid that we now must simply call tech support to do something that we didn't will need the for Earlier
If an automatic assistant asks for The explanation of your contact, mention "I would want to make payment arrangements for my mobility Invoice".
They're, in my opinion, rip-off artists who will be creating Telus and their customers extreme frustration, Together with the intent of raising their commissions or product sales bonuses for the cost of others.
I just got precisely the same phone. She reported her title was Jennifer Smith (she experienced a thick accent. appropriate!) and experienced our telus acct amount. She said she'd upgrade the koodo cell acct and also the telus dwelling service account for just a loyalty reward. She asked for the $20 one particular time set up charge.
The TELUS workforce acknowledges that our function spans lots of Territories and Treaty places and we're grateful for the standard Expertise Keepers and Elders who are with us currently, all those who have gone just before us as well as the youth that inspire us.
Supplied to up grade our phones as well. She despatched me a few codes by means of textual content and email to relay to her. She then began to request my credit card for the one time price.
The TELUS crew acknowledges that our get the job done spans numerous Territories and Treaty parts and we are grateful for the standard Awareness Keepers and Elders who are with us currently, those who have absent ahead of us as well as youth that inspire us.
I needed to Make contact with CS now with Chat along with the Office I need to talk to is just readily available by telephone. The CS on Chat arranged a simply call back at an agreed upon time slot. When that department named me afterwards I received anything sorted out.
So inefficient. An email would have the message throughout a great deal a lot easier. The subsequent Telus technical support agent said sorry and will reverse the final month’s cost and terminate it. The next thirty day period another $7. Sigh. Over the cellular phone once more about 1-1/2 hour. The next agent was defending her employer and implying I was Completely wrong. Just charge me the $340 and end the $seven month-to-month Invoice and terminate the digicam, I begged her, and after that I ended the call. She still left a information saying she simply cannot move forward While using the cancellation considering the fact that I hung up. At this stage I’m emotion bodily sick from it. I phone yet again… forty five minutes. Be sure to, just end this connection now. Last but not least A different agent certain me It could be cancelled. In whole, around eleven several hours over the phone given that February seeking to handle the digital camera return. It felt like punishment… as though I’m the enemy - following spending more than $forty,000 with Telus over the years and by no means at the time complained. I’m quite affected person and polite. My ask for was so easy. The full thing was designed painfully complex and prolonged for months.
You'll then receive a textual content message in the event the agent responds, and you may adhere to up at your earliest comfort.
Back within your day, you experienced a decision of businesses. Now We've megacorps that swallow each and every substitute option up and you're remaining with 3 choices spanning a complete region, all of which collude with eachother to extort It really is customers.